Scorecards and key performance indicators

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Scorecards and key performance indicators is measurements that are visible throughout the organization and are used to evaluate the degree to which a strategic plan is being achieved.

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Scorecards and key performance indicators. Measurements that are visible throughout the organization and are used to evaluate the degree to which a strategic plan is being achieved.
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