Service request
A service request is any request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service request. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
Practice
- Main wikipage: Service request management practice