Six Sigma
Six Sigma is a quality program designed to reduce defects and help lower costs, save time, and improve customer satisfaction.
Definition
According to Management by Robbins and Coulter (14th edition),
- Six Sigma. A quality program designed to reduce defects and help lower costs, save time, and improve customer satisfaction.
According to Juran's Quality Handbook by Defeo (7th edition),
- Six Sigma. A quality program that ultimately improves customers’ experiences, lowers producers’ costs, and builds better leaders.
According to Managerial Accounting by Braun, Tietz (5th edition),
- Six Sigma. The goal of producing near perfection, with less than 3.4 defects per million opportunities.
According to the Strategic Management by David and David (15th edition),
- Six Sigma. A quality-boosting process improvement technique that entails training several key persons in techniques to monitor, measure, and improve processes and eliminate defects in a firm; trained persons can earn black belts.
According to the ASME EMBOK,
- Six Sigma. A tool to improve the processes of a business characterized by well-defined projects executed by a team that includes management champions, Black Belts, and Green Belts.
According to the HRBoK Guide,
- Six Sigma. Business management strategy. A strategy to improve current business processes by continuously reviewing and revising them.