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| | According to the [[ITIL Foundation 4e by Axelos]], | | According to the [[ITIL Foundation 4e by Axelos]], |
| | :[[Design thinking]]. A practical and human-centred approach used by product and service designers to solve complex problems and find practical and creative solutions that meet the needs of an organization and its customers. | | :[[Design thinking]]. A practical and human-centred approach used by product and service designers to solve complex problems and find practical and creative solutions that meet the needs of an organization and its customers. |
| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[DevOps]]. An organizational culture that aims to improve the flow of value to customers. DevOps focuses on culture, automation, Lean, measurement, and sharing (CALMS).
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Effectiveness]]. A measure of whether the objectives of a practice, service or activity have been achieved.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Efficiency]]. A measure of whether the right amount of resources have been used by a practice, service, or activity.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Environment]]. A subset of the IT infrastructure that is used for a particular purpose, for example a live environment or test environment. Can also mean the external conditions that influence or affect something.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Event]]. Any change of state that has significance for the management of a service or other configuration item.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Failure]]. A loss of ability to operate to specification, or to deliver the required output or outcome.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Governance]]. The means by which an organization is directed and controlled.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Incident]]. An unplanned interruption to a service or reduction in the quality of a service.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Integrity]]. A security objective that ensures information is only modified by authorized personnel and activities.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Internet of Things]]. The interconnection of devices via the internet that were not traditionally thought of as IT assets, but now include embedded computing capability and network connectivity.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Kanban]]. A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Lean]]. An approach that focuses on improving workflows by maximizing value through the elimination of waste.
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| − | [[Category: Management]][[Category: Articles]] | + | [[Category: Information Technology]][[Category: Management]][[Category: Articles]] |
