Difference between revisions of "Service request management practice"
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| − | [[Service request management practice]] (hereinafter, the ''Practice'') is the [[practice]] to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. The ''Practice'' relates to [[]] | + | [[Service request management practice]] (hereinafter, the ''Practice'') is the [[practice]] to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. The ''Practice'' relates to [[service request]] and [[service management]]. This ''Practice'' is a part of the [[ITIL practices]]. |
Revision as of 02:51, 29 December 2020
Service request management practice (hereinafter, the Practice) is the practice to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. The Practice relates to service request and service management. This Practice is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service request management practice. The practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
