Difference between revisions of "Service request management practice"
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According to the [[ITIL Foundation 4e by Axelos]], | According to the [[ITIL Foundation 4e by Axelos]], | ||
:[[Service request management practice]]. The practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. | :[[Service request management practice]]. The practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. | ||
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[[Category: Articles]][[Category: Information Technology]] | [[Category: Articles]][[Category: Information Technology]] | ||
Revision as of 15:02, 29 December 2020
Service request management practice (hereinafter, the Practice) is the practice to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. The Practice relates to service request and service management. This Practice is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service request management practice. The practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
