Maintenance Resource Management

Vaughn College AAM490 (hereinafter, the Course) is the maintenance resource management course delivered by Vaughn College of Aeronautics and Technology (hereinafter, the College). ENG110 is the prerequisite to the Course.

Description

The aviation maintenance technician's work environment encompasses a wide variety of tasks. MRM will be used to enhance the safety culture of an aviation organization by encouraging a profound awareness of safety issues. Safety program failure is indicated by occupational injuries, ground damage, accidents, incidents, decreased reliability and airworthiness.

Course objectives

Students will learn the objective of the Human Factors Dirty Dozen and the results of the chain reaction effect dealing with human factors. The students will also understand the relation of human factors related to the everyday operations in aviation. Students will also have an understanding of how a maintenance organization is composed of, the difficulties and the handling of daily maintenance non-routine issues and how scheduled maintenance is accomplished and maintained.

This will help the students to fulfill the concept of Maintenance Resource Management.

Course outcomes

Students will have a good understanding of how maintenance management works, the fundamentals in building a successful maintenance organization and its relation to human factors. Students will work together to develop there skills in managing an overnight workload and the handling of multiple aircraft at one time. They will also have grasp the concept of scheduling work and the effect when the scheduling is disrupted and what is required to get back on track. This class environment will aid the students when applying to companies that handle aviation maintenance as they will have the knowledge on how the system works and its applications to the maintenance environment. This knowledge will excel their chances for advancement in the industry.

Course requirements

Student must follow the online course attendance policy in order to receive attendance credit for the week. 15 different sign-in application is the requirement.

• Assignments: As directed by the instructor on a weekly basis with a written essay response for each assignment. Fourteen assignments over the fifteen week course.
• Four tests including mid-term and the final. Quizzes added at the instructors discretion.

Required text

• Human Factors in Aviation, Second Edition Eduardo Salas (Editor), Dan Maurino (Editor), ISBN 978-0123-74518-7

Suggested texts

• FAA AMT Handbook, Chapter 14 Human Factors
• FAA AC 120-72
• CAA Flight-crew human factors handbook CAP737
• Lectures, tests, videos, and other materials tend to be posted on CNM Digital at https://friendsofcnm.org/

Required materials

Textbooks, pen, notebook, colored highlighter pens. No additional materials required unless specified by the instructor or directed by the weekly assignments.

Grading policy

Area	Percentage
Assignment	40%
Tests	40%
Attendance	20%
Total	100%

Late work policy

If a student turns in an assignment following the scheduled due date, the student will receive minimal feedback and a lower grade. Assignments turned in late will be assessed with a grade penalty. Late work will not be accepted if overdue by more than seven days.

Academic honesty

The College is committed to ensuring quality and integrity in all its academic and evaluative activities. A learning environment that promotes high academic standards is beneficial to students and faculty alike. Academic dishonesty such as cheating and plagiarism is in opposition to the values and mission of the institution and will not be tolerated.

Disability support services

It is the policy and practice of the College to promote inclusive learning environments. If you have a documented disability, you may be eligible for reasonable accommodations in compliance with the College policy, the Americans with Disabilities Act, and/ or Section 504 of the Rehabilitation Act. Please note, students should not negotiate accommodations directly with professors; however, professors may assist students in providing information about the self- identification process and the College-based services.

Absences and lateness

Regular attendance is essential for satisfactory academic performance. Institutional policy mandates students missing more than three classes are subject to an overall grade decrease. Students are also advised that additional attendance requirements may be mandated depending on the faculty member and/ or the department from which a particular course is taken. The final grade in any subject may be reduced in proportion to the number of unexcused absences.

Discrimination and harassment

The College does not discriminate on the basis of age, race, color, creed, religion, national origin, citizenship status, gender, sexual orientation, marital status, disability, or status as a military veteran, or for any other category recognized by local, state or federal law. In the programs, activities, and services offered, including but not limited to admissions, recognition of performance, and achievement, which the College provides to students, staff, and applicants, it continually strives to maintain a nondiscriminatory environment.

Course modules

The course schedule established for this semester is a guide. The schedule is subject to change and will vary accordingly. After the 15-module schedule all required material will be covered and reviewed for the final exam.

Module 1. Overview of MRM

Maintenance resource management, crew resource management, ergonomics, human factors

Module 2. Human errors

Human error, active failure, latent failure

Module 3. Human factors elements

Human Factors Dirty Dozen, lack of knowledge, lack of resources

Module 4. Effective communication

Communication, asynchronous communication, synchronous communication, lack of communication

Module 5. Norms

Norms, mental model, leadership, authoritarian leader, participatory leader

Module 6. Teamwork

Team, inter-team, intra-team, teamwork, lack of teamwork

Module 7. Fatigue

Fatigue

Module 8. Task interruptions

Distraction

Module 9. Complacency

Complacency, assertiveness, lack of assertiveness

Module 10. Situation awareness

Situational awareness, team situational awareness, lack of awareness.

Module 12. Safety nets

Safety culture

Module 13. Diversity

Egalitarian

Module 14. Stress management

Stress, stressor, pressure

Module 15. MRM resources

Instructional systems design