Difference between revisions of "Quality"

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(Main concepts)
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[[Quality]] is the ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations.
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==Definition==
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According to [[Management by Robbins and Coulter (14th edition)]],
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:[[Quality]]. The ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations.
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==Main concepts==
 
==Main concepts==
 
*[[Acceptance sampling]].  
 
*[[Acceptance sampling]].  
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*[[Value-added]].  
 
*[[Value-added]].  
 
*[[Value stream mapping]].
 
*[[Value stream mapping]].
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[[Category: Management]][[Category: Articles]]

Revision as of 23:36, 1 June 2020