Difference between revisions of "Mediation"
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According to [[Marketing Management by Keller and Kotler (15th edition)]], | According to [[Marketing Management by Keller and Kotler (15th edition)]], | ||
:[[Mediation]]. When a neutral third party skilled in conciliating two parties' interests is brought in to resolve a dispute. | :[[Mediation]]. When a neutral third party skilled in conciliating two parties' interests is brought in to resolve a dispute. | ||
| + | According to [[Juran's Quality Handbook by Defeo (7th edition)]], | ||
| + | :[[Mediation]]. Adversarial process in which a third party—the mediator—helps contestants work out a settlement. | ||
==Related concepts== | ==Related concepts== | ||
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*[[Introduction to Labor Relations]]. | *[[Introduction to Labor Relations]]. | ||
| − | [[Category:Marketing Management]][[Category: Labor Relations]][[Category: Articles]] | + | [[Category:Marketing Management]][[Category: Labor Relations]][[Category: Articles]][[Category: Quality Management]] |
Revision as of 23:16, 3 July 2020
Mediation is the introduction of a neutral third party into a grievance situation or collective bargaining impasse. Although mediators have no decision-making powers, they use their skills and work actively to achieve a settlement that is mutually agreeable to both sides.
Definitions
According to Labor Relations and Collective Bargaining by Michael R. Carrell and Christina Heavrin (10th edition),
- Mediation. The introduction of a neutral third party into a grievance situation or collective bargaining impasse. Although mediators have no decision-making powers, they use their skills and work actively to achieve a settlement that is mutually agreeable to both sides.
According to Marketing Management by Keller and Kotler (15th edition),
- Mediation. When a neutral third party skilled in conciliating two parties' interests is brought in to resolve a dispute.
According to Juran's Quality Handbook by Defeo (7th edition),
- Mediation. Adversarial process in which a third party—the mediator—helps contestants work out a settlement.
Related concepts
- Labor relations. The systematic study of attitudes, motivations, and behaviors which two or more job-market actors assume toward each another.
