Difference between revisions of "Six Sigma"
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:[[Six Sigma]]. A quality program that ultimately improves customers’ experiences, lowers producers’ costs, and builds better leaders. | :[[Six Sigma]]. A quality program that ultimately improves customers’ experiences, lowers producers’ costs, and builds better leaders. | ||
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Revision as of 22:43, 3 July 2020
Six Sigma is a quality program designed to reduce defects and help lower costs, save time, and improve customer satisfaction.
Definition
According to Management by Robbins and Coulter (14th edition),
- Six Sigma. A quality program designed to reduce defects and help lower costs, save time, and improve customer satisfaction.
According to Juran's Quality Handbook by Defeo (7th edition),
- Six Sigma. A quality program that ultimately improves customers’ experiences, lowers producers’ costs, and builds better leaders.
