Difference between revisions of "Continual improvement practice"

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[[Continual improvement practice]] (hereinafter, the ''Practice'') is the central of the [[ITIL practices]]. This ''Practice'' strives to align the services with changing [[business need]]s.
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[[Continual improvement practice]] (hereinafter, the ''Practice'') caps the [[ITIL practices]]. This ''Practice'' strives to align the services with changing [[business need]]s.
  
  

Revision as of 16:47, 28 December 2020

Continual improvement practice (hereinafter, the Practice) caps the ITIL practices. This Practice strives to align the services with changing business needs.


Definitions

According to the ITIL Foundation 4e by Axelos,

Continual improvement practice. The practice of aligning an organization's practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.

Purpose

The purpose of the Practice is to align the organization's practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices or any element involved in the efficient and effective management of products and services.

Key activities

The key activities are:

  • To encourage continual improvement across the organization
  • To secure time and budget for continual improvement
  • To identify and log improvement opportunities
  • To assess and prioritize improvement opportunities
  • To make business cases for improvement action
  • To plan and implement improvements
  • To measure and evaluate improvement results
  • To coordinate improvement activities across the organization

Register

A continual improvement register (CIR) is a database or structured document to track and manage improvement ideas from identification through to final action.