Difference between revisions of "Continual improvement practice"

From CNM Wiki
Jump to: navigation, search
Line 1: Line 1:
[[Continual improvement practice]] (hereinafter, the ''Practice'') is the [[practice]] to align the services with changing [[business need]]s. This ''Practice'' caps the [[ITIL practices]].
+
[[Continual improvement practice]] (hereinafter, the ''Practice'') is the [[practice]] to align the services with changing [[business need]]s. The ''Practice'' relates to [[]], [[]], and [[service management]]. This ''Practice'' caps the [[ITIL practices]].
  
  

Revision as of 20:45, 28 December 2020

Continual improvement practice (hereinafter, the Practice) is the practice to align the services with changing business needs. The Practice relates to [[]], [[]], and service management. This Practice caps the ITIL practices.


Definitions

According to the ITIL Foundation 4e by Axelos,

Continual improvement practice. The practice of aligning an organization's practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.

Purpose

The purpose of the Practice is to align the organization's practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices or any element involved in the efficient and effective management of products and services.

Key activities

The key activities are:

  • To encourage continual improvement across the organization
  • To secure time and budget for continual improvement
  • To identify and log improvement opportunities
  • To assess and prioritize improvement opportunities
  • To make business cases for improvement action
  • To plan and implement improvements
  • To measure and evaluate improvement results
  • To coordinate improvement activities across the organization

Register

A continual improvement register (CIR) is a database or structured document to track and manage improvement ideas from identification through to final action.