Mediation
Mediation is the introduction of a neutral third party into a grievance situation or collective bargaining impasse. Although mediators have no decision-making powers, they use their skills and work actively to achieve a settlement that is mutually agreeable to both sides.
Definitions
According to Labor Relations and Collective Bargaining by Michael R. Carrell and Christina Heavrin (10th edition),
- Mediation. The introduction of a neutral third party into a grievance situation or collective bargaining impasse. Although mediators have no decision-making powers, they use their skills and work actively to achieve a settlement that is mutually agreeable to both sides.
According to Marketing Management by Keller and Kotler (15th edition),
- Mediation. When a neutral third party skilled in conciliating two parties' interests is brought in to resolve a dispute.
According to Juran's Quality Handbook by Defeo (7th edition),
- Mediation. Adversarial process in which a third party—the mediator—helps contestants work out a settlement.
Related concepts
- Labor relations. The systematic study of attitudes, motivations, and behaviors which two or more job-market actors assume toward each another.
