Six Sigma

Six Sigma is a quality program designed to reduce defects and help lower costs, save time, and improve customer satisfaction.

Definition

According to Management by Robbins and Coulter (14th edition),

Six Sigma. A quality program designed to reduce defects and help lower costs, save time, and improve customer satisfaction.

According to Juran's Quality Handbook by Defeo (7th edition),

Six Sigma. A quality program that ultimately improves customers’ experiences, lowers producers’ costs, and builds better leaders.