Continual improvement practice

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Continual improvement practice (hereinafter, the Practice) is the central of the ITIL practices. This Practice strives to align the services with changing business needs.


Definitions

According to the ITIL Foundation 4e by Axelos,

Continual improvement practice. The practice of aligning an organization's practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.
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