Design thinking
Design thinking is approaching management problems as designers approach design problems.
Definitions
According to Management by Robbins and Coulter (14th edition),
- Design thinking. Approaching management problems as designers approach design problems.
According to the ITIL Foundation 4e by Axelos,
- Design thinking. A practical and human-centred approach used by product and service designers to solve complex problems and find practical and creative solutions that meet the needs of an organization and its customers.
According to the ITIL Foundation 4e by Axelos,
- DevOps. An organizational culture that aims to improve the flow of value to customers. DevOps focuses on culture, automation, Lean, measurement, and sharing (CALMS).
According to the ITIL Foundation 4e by Axelos,
- Effectiveness. A measure of whether the objectives of a practice, service or activity have been achieved.
According to the ITIL Foundation 4e by Axelos,
- Efficiency. A measure of whether the right amount of resources have been used by a practice, service, or activity.
According to the ITIL Foundation 4e by Axelos,
- Environment. A subset of the IT infrastructure that is used for a particular purpose, for example a live environment or test environment. Can also mean the external conditions that influence or affect something.
According to the ITIL Foundation 4e by Axelos,
- Event. Any change of state that has significance for the management of a service or other configuration item.
According to the ITIL Foundation 4e by Axelos,
- Failure. A loss of ability to operate to specification, or to deliver the required output or outcome.
According to the ITIL Foundation 4e by Axelos,
- Governance. The means by which an organization is directed and controlled.
According to the ITIL Foundation 4e by Axelos,
- Incident. An unplanned interruption to a service or reduction in the quality of a service.
According to the ITIL Foundation 4e by Axelos,
- Integrity. A security objective that ensures information is only modified by authorized personnel and activities.
According to the ITIL Foundation 4e by Axelos,
- Internet of Things. The interconnection of devices via the internet that were not traditionally thought of as IT assets, but now include embedded computing capability and network connectivity.
According to the ITIL Foundation 4e by Axelos,
- Kanban. A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress.
According to the ITIL Foundation 4e by Axelos,
- Lean. An approach that focuses on improving workflows by maximizing value through the elimination of waste.
