Organizational citizenship behavior
Revision as of 08:40, 3 June 2020 by MariamKhalid (talk | contribs)
Organizational citizenship behavior is discretionary behavior that contributes to the psychological and social environment of the workplace.
Definitions
According to Organizational Behavior by Robbins and Judge (17th edition),
- Organizational citizenship behavior. Discretionary behavior that contributes to the psychological and social environment of the workplace.
According to Management by Robbins and Coulter (14th edition),
- Organizational citizenship behavior. Discretionary behavior that is not part of employee's formal job requirements, but which promotes the effective functioning of the organization.
