Business process outsourcing

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Business process outsourcing (BPO) is the growing practice of one organization outsourcing some number of its processes to a third party to execute the selected processes.

Definition

According to the Juran's Quality Handbook by Defeo (7th edition) ,

Business process outsourcing (BPO). The growing practice of one organization outsourcing some number of its processes to a third party to execute the selected processes.