Business process outsourcing

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Business process outsourcing (BPO) is the growing practice of one organization outsourcing some number of its processes to a third party to execute the selected processes.

Definition

According to Juran's Quality Handbook by Defeo (7th edition),

Business process outsourcing (BPO). The growing practice of one organization outsourcing some number of its processes to a third party to execute the selected processes.
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