Managing for quality
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Managing for quality is a set of universal methods that an enterprise, a business, an agency, a university, a hospital, or any organization can use to attain superior results by ensuring that all goods, services, and processes meet stakeholder needs.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Managing for quality. A set of universal methods that an enterprise, a business, an agency, a university, a hospital, or any organization can use to attain superior results by ensuring that all goods, services, and processes meet stakeholder needs.