Scorecards and key performance indicators
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Scorecards and key performance indicators is measurements that are visible throughout the organization and are used to evaluate the degree to which a strategic plan is being achieved.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Scorecards and key performance indicators. Measurements that are visible throughout the organization and are used to evaluate the degree to which a strategic plan is being achieved.
