Assertive message format
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Assertive message format is a direct expression of the sender's needs and thoughts delivered in a way that does not attack the receiver's dignity. A complete assertive message describes behavior, interpretation, feeling, consequence, and intention.
Definition
According to Looking Out, Looking In by Adler, Proctor (15th edition),
- Assertive message format. A direct expression of the sender's needs and thoughts delivered in a way that does not attack the receiver's dignity. A complete assertive message describes behavior, interpretation, feeling, consequence, and intention.
