Mediation

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Mediation is the introduction of a neutral third party into a grievance situation or collective bargaining impasse. Although mediators have no decision-making powers, they use their skills and work actively to achieve a settlement that is mutually agreeable to both sides.


Definitions

According to Labor Relations and Collective Bargaining by Michael R. Carrell and Christina Heavrin (10th edition),

Mediation. The introduction of a neutral third party into a grievance situation or collective bargaining impasse. Although mediators have no decision-making powers, they use their skills and work actively to achieve a settlement that is mutually agreeable to both sides.

According to Marketing Management by Keller and Kotler (15th edition),

Mediation. When a neutral third party skilled in conciliating two parties' interests is brought in to resolve a dispute.

According to Juran's Quality Handbook by Defeo (7th edition),

Mediation. Adversarial process in which a third party—the mediator—helps contestants work out a settlement.

According to the HRBoK Guide,

Mediation. Helping others negotiate. An attempt to help other people or groups come to an agreement.

Related concepts

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