Quality function deployment

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Quality function deployment (also known by its acronym, QFD; alternatively known as house of quality) involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.


Definition

According to Managing Quality by Foster (6th edition),

Quality function deployment (QFD). QFD involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.
House of quality. Another name for quality function deployment.

According to Juran's Quality Handbook by Defeo (7th edition),

Quality function deployment. A valuable tool for collecting and organizing the required information needed to complete the operational quality planning process.
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