Service configuration management practice

Service configuration management practice (hereinafter, the Practice) is the practice to ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed. The Practice relates to configuration and service management. This Practice is a part of the ITIL practices.

Definitions

According to the ITIL Foundation 4e by Axelos,

Service configuration management practice. The practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed.

Purpose

A configuration item (CI) is any component that needs to be managed in order to deliver an IT service. The purpose of service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the Cis that support them, is available when and where it is needed.