CNMCyber Office Hours

CNMCyber Office Hours (hereinafter, the Series) is the series of CNMCyber events in which members of CNMCyber Team (hereinafter, the Members) formally interview each other in order to document data, evaluations, ideas, information, opinions, reports, and/or requirements (hereinafter, the Matters) related to CNMCyber generally, as well as CNMCyber jobs and CNMCyber products particularly. A CNMCyber office hour (hereinafter, the Event) refers to a single event of the Series.

Participants

Mandatory

The mandatory participants of the Event are:

1. Those Members who seek for the Matters (hereinafter, the Interviewers). They can participate in the Event live, directly or by correspondence through their questions. When the Interviewer participate in absentia, the Host asks their questions on their behalf.
2. Those Members who hold or are able to generate the Matters (hereinafter, the Interviewees) that the Interviewers seek.
3. Those who host of the Event (hereinafter, the Hosts). The Hosts are responsible for satisfying of all of the requirements described on the CNMCyber event wikipage. The Interviewees are responsible for appointing the Hosts after receiving the #Authorization.

The Hosts and Interviewees always participate in the Series live, directly, and not in absentia. The Interviewee may choose to assume the Host role.

Optional

The optional participants of the Event can be:

1. Those Members who are interested in the Matters; they can join either CNM Talk discussion or CNM Tube streaming.
2. Anyone else. As any other CNMCyber event, the Event is open to the general public to join the Event as guests. They shall have opportunities to ask questions and provide the speakers with their comments via chat of the Event's stream.

Distinctive features

#Authorization and #Scheduling distinguish the Series from other CNMCyber events.

Authorization

Uniquely between CNMCyber events, the Series shares features with both learning seminars and team meetings. Unlike most of other events such as CNMCyber This Week and CNMCyber Welcome Session, each of the Events needs to be authorized separately. The Interviewees are responsible for obtaining authorization from CNMCyber Customer (hereinafter, the Customer) before appointing the Hosts.

Upon receiving the request to authorize, the Customer may (a) approve the request, (b) decline the request, while providing the Interviewee with the reason, or (c) request changes. While authorizing, the Customer looks for evidence that the Interviewer attempted to find the Matters without the Event.

Scheduling

The Interviewees schedule the Event per request of the Interviewer. The Members are encouraged to indicate their availability on their CNM Social profiles, so the Interviewer should try to find right spots.

When the Interviewer requests the Interviewee to respond to the questions, the Interviewer indicates his or her preferred timing of the Event, if any. The Interviewee chooses to answer those questions with or without the Interviewer.

Use cases

Product description

Before Sonya coordinated hiring contractors to fix issues of CNM Talk, she interviewed Natalia to describe the issues.

Work requirements

When Rita was taking over meetings of CNM Technology Board, she interviewed Kevin and Gary to understand what was expected from her.

Work-related knowledge

Incumbents of CNMCyber jobs need bodies of work-related knowledge in order to be successful in their jobs, whether running ongoing operations or undertaking projects. In spring of 2023, a number of people were hired to start working as CNM Website Developers. They were offered to attend learning sessions that one day were supposed to become Website Developer Bootcamp.

Because of a number of participants, those learning sessions were pretty ambiguous and not too productive. To make them more focused, the Series was developed.

Marketing matters

Event agendas

Agendas of the Event include:

1. Welcome greeting, introduction, recording and follow-up publication disclaimer.
2. The Interviewer's and/or, if any, Host's questions and the Interviewee's answers.
3. If any, other participants' questions and the Interviewee's answers.
4. Closing comments and announcements.

By default, the agendas are not included in event descriptions and available on request only.

Event titles

Event titles shall depend on the Event's #Use cases:

• For developed products, #Product description event's title shall include the words, State of, and the name of the product such as State of CNM Jitsi.
• For developing products, #Product description event's title shall include the name of the product and the word, requirements, such as CNM Jitsi requirements.
• For operations/project work, both #Work requirements and #Work-related knowledge, event's title shall include the work area such as Work on DNS.

The Interviewee defines whether to include his or her name in the title such as Work on DNS with Gary Ihar and crafts the title itself while requesting the Customer's authorization.

Primary description

The primary event description shall be published on the most appropriate page of CNM Social. This description shall include:

1. An opening statement, "Join us for the [title] event to get firsthand information on [the topic]".
2. In few words, brief explanation of the topic and the CNMCyber product or CNMCyber job that is related to the Event.
3. A substance statement, "During the event, [who the Interviewee is] answers to questions of [who the Interviewer is] and other questions that emerge during the event. The event is going to be recorded and the recording is going to be published".
4. A closing statement, "Preliminary questions and useful links can be reviewed here -- [link to a CNM Social space]".

This is a sample of the Event description:

Join us for the "Work on DNS" event to get firsthand information on CNM Website Developer's work on DNS. Website development is one of the introductory jobs that CNMCyber offers to everyone. DNS is one of the work areas.

During the event, CNMCyber administrator, Gary Ihar, answers to questions of an incumbent of that job and other questions that emerge during the event. The event is going to be recorded and the recording is going to be published. Preliminary questions and useful links can be reviewed here -- https://social.cnmcyber.com/s/website-dev/dns.

Any description shall include one and only one link, which shall direct prospective participants to the most relevant page of CNM Social, where all of the other links shall be exposed to the general public.

Secondary descriptions

Secondary event descriptions shall be published according to CNMCyber event requirements outside of CNM Social. This description shall include:

1. An opening statement, "Join us for the [title] event to get firsthand information on [the topic]".
2. In few words, brief explanation of the topic and the CNMCyber product or CNMCyber job that is related to the Event.
3. A substance statement, "During the event, [who the Interviewee is] answers to questions of [who the Interviewer is] and other questions that emerge during the event. The event is going to be recorded and the recording is going to be published".
4. A closing statement, "Preliminary questions and useful links can be reviewed here -- [link to #Primary description]".

This is a sample of the Event description:

Join us for the "Work on DNS" event to get firsthand information on CNM Website Developer's work on DNS. Website development is one of the introductory jobs that CNMCyber offers to everyone. DNS is one of the work areas.

During the event, CNMCyber administrator, Gary Ihar, answers to questions of an incumbent of that job and other questions that emerge during the event. The event is going to be recorded and the recording is going to be published. Preliminary questions and useful links can be reviewed here -- https://social.cnmcyber.com/s/website-dev/dns.

Any description shall include one and only one link, which shall direct prospective participants to the most relevant page of CNM Social, where all of the other links shall be exposed to the general public.

Standing operating procedures

Initiation

To initiate the Event, the Interviewer shall:

1. Generate relevant question that needs to be addresses in the CNMCyber Office Hours event. The questions need to assist the interviewer in understanding;
   1. What the product is;
   2. Why the product needs to be developed;
   3. Goal of the product;
   4. Deliverables of the product;
   5. Expectations of the customers;
2. Contact CNMCyber Customer or a member of CNMCyber Team from whom you wish to collect requirements from.
3. Share the questions with the CNMCyber Customer and/or CNMCyber Team member to be interviewed.
4. Agree with the interviewee i.e. the CNMCyber Customer or CNMCyber Team member whether the event will be live or the CNMCyber Customer or CNMCyber Team member will host the CNMCyber Office Hours event alone in response to the questions shared and publish the recording on CNM Cyber YouTube channel
5. Agree on the time and date when the event will take place when both parties mutually agree to attend the event.

Formalization

To formalize the Event, the Interviewee shall:

Organization

To organize the Event, the Host shall satisfy the requirements that the CNMCyber event wikipage states.

During the event (for live events);

1. Be not only a participant but also the host of the event, it include:
   1. connect to the meeting at least 5 minutes before it begins;
   2. switch on the recording of the meeting in CNM Jitsi and in a second another program (more about how to record meetings);
   3. welcome the interviewee and any other participants;
   4. let participants know that the meeting is being recorded;
   5. state the topic of discussion and allow the interviewee explain more about the topic
   6. Ask the previously generated questions one by one allowing the interviewee time to answer as well as asking any follow-up questions.
   7. Conclude the event

Closing

After the meeting, you need to:

1. Publish the recording on our CNM Cyber YouTube channel and on CNM AVideo https://tube.cnmcyber.com/. You also should write a description of the video: when you write a description for YouTube, you shouldn't add links to Wiki and to Meetup, but you can add it on AVideo;
2. Transfer the requirements generated from the office hours to the relevant wiki product page.
3. Create a script stating the key points that were discussed in the office hours event.

See also

• https://leanb2bbook.com/blog/customer-insights-from-customer-interviews/
• https://www.oberlo.com/blog/customer-interviews