Difference between revisions of "Bookkeeping Quarter"
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===Concepts=== | ===Concepts=== | ||
| − | *[[Upward communication]]. [[Communication]] that flows upward from employees to managers. | + | #'''[[Organizational communication]]'''. All the patterns, networks, and systems of communication within an organization. |
| − | + | #*[[Upward communication]]. [[Communication]] that flows upward from employees to managers. | |
| − | + | #*[[Diagonal communication]]. [[Communication]] that cuts across work areas and organizational levels. | |
| − | *[[Diagonal communication]]. [[Communication]] that cuts across work areas and organizational levels. | + | #*[[Downward communication]]. [[Communication]] that flows downward from managers to employees. |
| − | *[[Downward communication]]. [[Communication]] that flows downward from managers to employees. | + | #*[[Lateral communication]]. [[Communication]] that takes place among any employees on the same organizational level. |
| − | *[[ | + | #*[[Informal communication]]. [[Communication]] that is not defined by the organization's structural hierarchy. |
| − | + | #*[[Formal communication]]. [[Communication]] that takes place within prescribed organizational work arrangements. | |
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| − | *[[Informal communication]]. [[Communication]] that is not defined by the organization's structural hierarchy. | ||
| − | *[[Formal communication]]. [[Communication]] that takes place within prescribed organizational work arrangements | ||
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#'''[[Negotiation]]'''. A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them. | #'''[[Negotiation]]'''. A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them. | ||
#[[Fixed pie]]. The belief that there is only a set amount of goods and services to be divided up between the parties. | #[[Fixed pie]]. The belief that there is only a set amount of goods and services to be divided up between the parties. | ||
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#[[Mediator]]. A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives. | #[[Mediator]]. A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives. | ||
#[[Zero-sum approach]]. An approach that treats the reward "pie" as fixed, such as that any gains by one individual are at the expense of another. | #[[Zero-sum approach]]. An approach that treats the reward "pie" as fixed, such as that any gains by one individual are at the expense of another. | ||
| + | *[[Controlled processing]]. A detailed consideration of evidence and information relying on facts, figures, and logic. | ||
| + | *[[Automatic processing]]. A relatively superficial consideration of evidence and information making use of heuristics. | ||
| + | *[[Communication networks]]. The variety of patterns of vertical and horizontal flows of [[organizational communication]]. | ||
| + | *[[Grapevine]]. An organization's informal communication network. | ||
| + | *[[Grapevine]]. The informal organizational communication network. | ||
| + | *[[Jargon]]. Specialized terminology or technical language that members of a group use to communicate among themselves. | ||
===Methods=== | ===Methods=== | ||
Revision as of 08:09, 26 March 2018
Organizational Communication Quarter (hereinafter, the Quarter) is the first of four lectures of Operations Quadrivium (hereinafter, the Quadrivium):
- The Quarter is designed to introduce its learners to enterprise discovery, or, in other words, to concepts related to obtaining data needed to administer the enterprise effort; and
- The Quadrivium examines concepts of administering various types of enterprises known as enterprise administration as a whole.
The Quadrivium is the first of seven modules of Septem Artes Administrativi, which is a course designed to introduce its learners to general concepts in business administration, management, and organizational behavior.
Contents
Outline
The predecessor lecture is Leadership Quarter.
Concepts
- Organizational communication. All the patterns, networks, and systems of communication within an organization.
- Upward communication. Communication that flows upward from employees to managers.
- Diagonal communication. Communication that cuts across work areas and organizational levels.
- Downward communication. Communication that flows downward from managers to employees.
- Lateral communication. Communication that takes place among any employees on the same organizational level.
- Informal communication. Communication that is not defined by the organization's structural hierarchy.
- Formal communication. Communication that takes place within prescribed organizational work arrangements.
- Negotiation. A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.
- Fixed pie. The belief that there is only a set amount of goods and services to be divided up between the parties.
- Arbitrator. A third party to a negotiation who has the authority to dictate an agreement.
- Distributive bargaining. Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation.
- BATNA. The best alternative to a negotiated agreement; the least the individual should accept.
- Conciliator. A trusted third party who provides an informal communication link between the negotiator and the opponent.
- Integrative bargaining. Negotiation that seeks one or more settlements that can create a win-win solution.
- Mediator. A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
- Zero-sum approach. An approach that treats the reward "pie" as fixed, such as that any gains by one individual are at the expense of another.
- Controlled processing. A detailed consideration of evidence and information relying on facts, figures, and logic.
- Automatic processing. A relatively superficial consideration of evidence and information making use of heuristics.
- Communication networks. The variety of patterns of vertical and horizontal flows of organizational communication.
- Grapevine. An organization's informal communication network.
- Grapevine. The informal organizational communication network.
- Jargon. Specialized terminology or technical language that members of a group use to communicate among themselves.
Methods
Instruments
Practices
The successor lecture is Business Intelligence Quarter.
